RETURN POLICY
STANDARD RETURN POLICY
FOR ITEMS PURCHASED AT YARDENRASA.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 14 DAYS FROM WHEN YOUR ORDER IS SHIPPED.
TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING AND MATERIALS.
ALL COLLABORATION AND SALE PRODUCTS ARE FINAL SALE, NO EXCEPTIONS.
THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.
IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.
WE DO NOT ACCEPT RETURNS OF YARDEN RASA PRODUCTS PURCHASED AT OUR RETAIL PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE.
RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS
ALL DOMESTIC ORDERS PLACED ON YARDENRASA.COM ARE ELIGIBLE FOR RETURN WITHIN 14 DAYS FROM THE DATE YOUR ORDER IS SHIPPED.
PLEASE CONTACT US AT [email protected] TO RECEIVE INSTRUCTIONS REGARDING YOUR RETURN.
PLEASE FOLLOW THE INSTRUCTIONS AND IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT YOUR RETURN SHIPPING LABEL.
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR NEW JERSEY DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.
IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD PLEASE CONTACT YARDEN RASA CUSTOMER SERVICE AT [email protected] FOR RETURN INSTRUCTIONS.
RETURN INSTRUCTIONS – INTERNATIONAL ORDERS
PLEASE SUBMIT ALL INTERNATIONAL RETURN REQUEST HERE.
YARDEN RASA IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT APPROVED THROUGH OUR CUSTOMER SUPPORT SYSTEM.
PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR NEW JERSEY DISTRIBUTION CENTER.
EXCHANGES – FOR DOMESTIC U.S. ORDERS
ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 14 DAYS FROM WHEN YOUR ORDER IS FULFILLED.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.
EXCHANGES – FOR INTERNATIONAL ORDERS
INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING [email protected] WITHIN 14 DAYS FROM WHEN YOUR ORDER IS FULFILLED.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.
ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU.
IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.
REFUNDS
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.
ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED.
WE DO NOT OFFER CREDIT NOTES OR GIFT CARDS, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.